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Student Portal

VSL Information Handling Policy

Flight one Academy – VET Student Loans Information Handling Procedures

 

Information Type Description Responsibility
Pre-enrolment All information provided to a student under section 98 before the student is enrolled in an approved course is stored internally by the General Manager. Student Admin
Academic Documents and Information All documents obtained or assessments undertaken for the purposes of determining a student’s academic suitability are stored within Flight One Academy’s secure environment and transferred to secure Student Management Systems once a student is enrolled on a course. Student Admin
Enrolment Documents and Information All records of the student’s enrolment, including the date that the student enrols in the course or a part of the course are stored within Flight One Academy’s secure environment and transferred to secure Student Management Systems once a student is enrolled on a course. Student Admin
VSL Documents and Information All information and documents collected for the purposes of, or in relation to, an application by a student for a VET Student Loan is stored within Flight One Academy’s secure environment and and transferred to secure Student Management Systems once a student is enrolled on a course. Student Admin
eCAF System The (if applicable) day and time the student gives the provider an application for a VET Student Loan is stored within the Department of Education and Training’s (DET) electronic Commonwealth Assistance Notice (eCAF) system. Flight One Academy’s Administrative Staff have access to this system and can gain access to information if/when requested. Student Admin
Communication and Correspondence All correspondence between the provider and the student (or the student’s parent or guardian) in relation to the course, including notices, invoice, CAN’s and training records are stored within Flight One Academy’s email server and / or secure Student Management Systems. Student Admin and / or Trainers
Grievance Records Records of each use of Flight One Academy’s grievance procedure are stored internally with no editing access permitted. Flight One Academy’s student services makes initial assessments of grievances and only individuals relevant to a specific grievance are permitted to become aware of, comment on or edit the document. Senior Management, Student Admin, Relevant Persons
Census Dates The census days and tuition fees for approved courses are stored internally by the General Manager. Any links to these documents on the website takes viewers to a secure PDF. Senior Management
Procedural Documents All procedural documentation is version controlled and stored internally by the General Manager. Any links to these documents on the website takes viewers to a secure PDF. Senior Management
Marketing and Media Content All marketing and promotional material relating to approved courses are managed primarily by our Marketing and Social Media Team, all has been approved and signed off by the General Manager. Marketing Manager, General Manager

 

Accessing Personal Information

All past or current students who enrolled with Flight One Academy may apply for, and receive, a copy of personal information that Flight One Academy holds in relation to the student.

All requests for information must come through in writing to the Student Administration Department.

All written requests for information from current or past students must be accompanied by proof of identification, which may include current passport or driver’s licence.

All requests for information from third parties must be accompanied by a declaration from the students approving the release of their personal information.

Documents and information are retained by Flight One Academy for 5 years or as required by the relevant regulations.

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A proud member of the Tisdall Aviation Group.

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